Two great articles about creating quick reference guides, including:
- Benefits and challenges of QRGs.
- Guidelines on determining if QRGs are appropriate.
- Considerations when creating QRGs.
- Tips on how to sell the concept of QRGs to management.
The Art of the Quick Reference: http://www.elearningpost.com/articles/archives/the_art_of_the_quick_reference
Quick Reference Guides: Short and Sweet Documentation: http://idratherbewriting.com/2009/04/10/quick-reference-guides-short-and-sweet-documentation/