Our latest video comes from the gaming industry, as Nintendo started promoting their troubleshooting guide for use by the customer service desks at their retailers. That’s right, this video is an 8 1/2 minute commercial for a job aid. (Anyone who has recently purchased, well, any technology, knows that now they just put these in the box.)
What really makes this video interesting are the “real world” scenarios at the beginning, from the guy whose kids apparently smeared their NES with Gorilla Glue, to the friendly mom who really wanted to bake the customer service agent a pie. But the best customer award has to go to the cameo by John “Dr. Phlox” Billingsley, as the nerd bully.