Blog Archives

Nielsen’s 10 Usability Heuristics for User Interface Design

Posted in 1995, and originally written in 1990, Jakob Nielsen’s guidelines for user interface design just came to my attention. I find it interesting that his heuristic for help and documentation is basically the definition of performance support. http://www.nngroup.com/articles/ten-usability-heuristics/

Posted in learning, performance support

Creating Quick Reference Guides

Two great articles about creating quick reference guides, including: Benefits and challenges of QRGs. Guidelines on determining if QRGs are appropriate. Considerations when creating QRGs. Tips on how to sell the concept of QRGs to management. The Art of the

Posted in performance support

Moving from Training to Performance Support

A great inforgraphic from Ontuitive about taking an organization from a traditional training model to a performance support model for employee learning. Moving from Training to Performance Support

Posted in performance support

Performance support

Not sure if performance support is right for your project? In support of their book Job Aids & Performance Support, Allison Rossett and Lisa Schafer put together, you guessed it, a performance support tool to help you decide if performance

Posted in learning, performance support